Policies
Refund Policy
Last updated: March 2026
Returns and refunds
If something is not right with your ORA Ritual order, contact us as soon as possible and we’ll guide you through the next step.
Eligibility
Refund approval depends on the condition of the item and the nature of the issue. Unused items in their original presentation are generally the easiest to resolve.
Timing
Once a refund is approved, it is sent back to the original payment method. Processing times can vary depending on your bank or card provider.
Contact
For help with a return or refund, contact hello@oraritual.shop.